Last Updated: 5th Aug 2026
We want you to love your Kishi pieces. If something’s not right, here’s exactly how we’ll fix it.
1. Return Window
| Detail | Policy |
|---|---|
| Return window | 7 days from date of delivery |
| Product condition | Unused, unworn, with original packaging and tags |
| Earrings | Not eligible for return due to hygiene reasons. If the pack is sealed, the seal must be intact |
| Return shipping | Free reverse pickup on eligible returns |
2. What CANNOT Be Returned
- Earrings (hygiene-sensitive product) — unless received damaged or defective
- Any product showing signs of wear, damage, or alteration by you
- Products returned without original packaging
- Items purchased during “Final Sale” or clearance (if applicable, clearly marked at time of purchase)
- Gift cards / discount codes
3. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:
- Notify us within 48 hours of delivery
- Send clear photos/video to shopkishi.com@gmail.com or DM us on Instagram
- We will arrange a free reverse pickup and offer:
- Replacement (same product, free of charge), OR
- Full refund if replacement stock is unavailable
No questions asked. We’ll make it right.
4. Anti-Tarnish Guarantee
Our jewellery is designed to resist tarnishing. However, if your Kishi piece tarnishes within 30 days of purchase under normal use:
- Send us a photo
- We will ship a free replacement
This does not cover damage from: perfumes, harsh chemicals, swimming, heavy sweat without cleaning, or improper storage.
5. How to Return
- Email shopkishi.com@gmail.com within 7 days
- Share your order number and reason for return
- We will schedule a free reverse pickup
- Pack the product in its original box
- Hand it over to our pickup partner
Once we receive and inspect the product (usually 2-3 business days), your refund or replacement will be initiated.
6. Refunds
| Payment Method | Refund To | Timeline (after inspection) |
|---|---|---|
| Razorpay (online) | Original payment method (card/UPI/bank) | 5-7 business days |
| Cash on Delivery (COD) | Your bank account or UPI ID | 5-7 business days |
| Store credit (if you choose) | Wallet/coupon code | Instant |
- COD refunds are never in cash.
- You will receive email/WhatsApp confirmation once the refund is initiated.
- If the refund doesn’t reflect after 7 business days, contact your bank first, then reach out to us.
7. Cancellations
| When | What Happens |
|---|---|
| Before order is shipped | Full refund. Cancel by emailing us immediately |
| After order is shipped | Cannot be cancelled. Treat as a return after delivery |
We process orders quickly (usually within 24 hours). If you want to cancel, act fast.
8. Exchange
We currently offer exchanges for:
- Size/style change: Return your original product and place a new order for the preferred item
- Damaged/defective: Free replacement (see Section 3)
Direct product-for-product exchange without return is not available at this time.
9. RTO (Return to Origin) — COD Orders
If a COD order is not accepted at delivery and returns to us:
- The order will be treated as cancelled
- Repeated RTOs on your account may result in COD being disabled for future orders
10. Questions?
Email: shopkishi.com@gmail.com
Instagram: @shopkishi
We typically respond within 4-6 hours during business days.
